Catering Policies and FAQ
I have multiple orders in a semester. How can I streamline ordering?
We will arrange to ensure that your weekly/fortnightly/monthly orders for the semester are placed. Payment can then be done either after each order or at the end of the semester. That way, you will never need to worry about meeting the three-day deadline and still get to taste our coffee! Win-win!
Can you fill a 6:00 AM order?
Mon-Thurs: 8AM – 10PM
Friday: 8AM – 5PM
Saturday: 10AM – 4PM
Sunday: 2PM – 10PM
I have an event Saturday. Can Coffeehouse provide food options?
Will you deliver when the weather is bad?
The reason is simple: the safety and health of our dedicated KOCs is of utmost importance. If inclement weather conditions put our employees at risk of a fracture (from a golf cart accident on the wet Houston roads) or a weather-induced cold (from a downpour), we would be happy to work out an arrangement with you.
Examples of alternative arrangements:
i. Changing the delivery order to a pick-up order
ii. Your sending an additional helper down to Coffeehouse so that the KOC has an extra helping hand in delivering the order.
All catering orders must be made 72 hours in advance, irregardless of weekends or days Coffeehouse is closed
For example, if your order needs to be filled on Friday, place it on Tuesday (Tuesday + Wednesday + Thursday = 72 hours in advance).
Payment method: P-cards cannot be accepted for catering orders. We accept payments of cash or credit at the register, or via IDT.
Late payments: If a catering order is not paid for within 5 days of receiving the invoice, there is a $15 late fee. For each additional week that the payment is late, an additional $15 will be charged.
A walk-in carafe is just like any other item on our menu, which means once you place your order the carafe will be ready as soon as possible; this will vary depending on how busy Coffeehouse is at the time.
Before you pay, you will be given an approximate time frame of when your carafe will be ready, which ranges from 10-30 minutes depending on time of day.
A walk-in carafe includes cups, milk, and sugar.
You must pay for the order at the time it is placed with credit card/cash, or if you’re paying via IDT you must have the fund, organization, and approver name with you.
Limitations of the walk-in system include:
- You cannot specify that the carafe be ready later in the day or for any subsequent day (for example: you cannot place an order for a walk-in carafe at 9AM and specify that it be ready at 4PM)
- You cannot order more than one walk-in carafe at time
However, if you’d like to order multiple carafes or would like to make an order in advance so that a carafe is ready at a specific time of day, you can place a formal order three days in advance using our order form.